Privacy Policy

**Last updated: July 15, 2026

ShiftFrame ("we," "us," or "our") operates this online store and website, including all information, content, features, tools, products, and services made available to you (the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, disclose, and otherwise process your personal information when you visit, use, purchase from, or otherwise interact with our Services or communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of your personal information, this Privacy Policy will prevail.

Please read this Privacy Policy carefully. By accessing or using any of our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we refer to "personal information," we mean information that identifies you or can reasonably be linked to you. Personal information does not include anonymous or de-identified information that cannot reasonably be associated with you.

Depending on how you interact with our Services and as permitted or required by applicable law, we may collect the following categories of personal information:

• Contact information, including your name, billing address, shipping address, email address and telephone number.

• Payment information, including payment method details, payment confirmations and transaction information. Payment card information is securely processed by our payment providers and is not stored by ShiftFrame except where necessary.

• Order information, including products viewed, added to cart, purchased, returned, exchanged or cancelled, and your purchase history.

• Communications with us, including messages you send to customer support or inquiries submitted by email.

• Device information, including IP address, browser type, operating system, device identifiers and network information.

• Usage information, including how you browse and interact with our website, products and Services.

• Marketing preferences and any information you provide when subscribing to newsletters or promotional communications.

Sources of Personal Information

We may collect personal information from:

• You directly, when you place an order, contact us, subscribe to communications or otherwise interact with our Services.

• Automatically through cookies, pixels and similar technologies when you browse our website.

• Shopify and our service providers who process information on our behalf.

• Business partners, advertising partners and analytics providers where permitted by law.

How We Use Your Personal Information

We may use your personal information to:

Provide Our Services

• Process and fulfill orders.

• Process payments.

• Arrange shipping and delivery.

• Manage returns and refunds.

• Communicate regarding your orders.

• Improve your shopping experience.

• Personalize products and recommendations.

Marketing

Where permitted by law, we may use your personal information to send promotional emails, special offers and marketing communications. You may unsubscribe at any time using the unsubscribe link included in our emails.

Security and Fraud Prevention

We use your personal information to:

• Protect our website and customers.

• Detect and prevent fraud.

• Verify transactions.

• Maintain the security of our Services.

• Comply with legal obligations.

Customer Support

We use your information to respond to inquiries, provide assistance and improve customer service.

Legal Compliance

We may use or disclose your information where necessary to comply with applicable laws, regulations, court orders or lawful governmental requests, or to enforce our Terms of Service and protect our legal rights.

How We Share Personal Information

We may disclose personal information:

• To Shopify and service providers that help us operate our business, including payment processing, website hosting, analytics, shipping, order fulfillment and customer support.

• To marketing and advertising partners, where permitted by applicable law.

• When you request or authorize us to share information.

• If required by law or legal process.

• In connection with a merger, acquisition, sale of assets or other business transaction.

• To protect the rights, property or safety of ShiftFrame, our customers or others.

Shopify

Our store is hosted by Shopify. Shopify processes certain personal information in order to provide the e-commerce platform used to operate our store.

Some information submitted through our Services may be transferred to Shopify and its service providers, including providers located in countries other than your own.

We also use certain Shopify features that help improve our store, prevent fraud, analyze performance and personalize customer experiences.

For more information about how Shopify processes personal information, please review Shopify's Consumer Privacy Policy.

Where applicable, Shopify acts as an independent controller for certain processing activities carried out on its own behalf.

Third-Party Websites

Our Services may contain links to third-party websites or services that are not owned or controlled by ShiftFrame.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us at info@shiftframee.com, and we will take reasonable steps to delete such information as required by applicable law.

To the best of our knowledge, we do not knowingly sell or share the personal information of individuals under the age of 16.

Cookies and Similar Technologies

We use cookies, pixels, and similar technologies to operate our website, improve its functionality, analyze website traffic, remember your preferences, and provide personalized advertising where permitted by law.

These technologies may collect information such as your IP address, browser type, device information, pages visited, referring website, and interactions with our Services.

Depending on your location, you may be presented with a cookie banner allowing you to accept, reject, or manage certain categories of cookies. You may also control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Data Retention

We retain your personal information only for as long as necessary to:

• Provide our Services;

• Process and fulfill your orders;

• Maintain your account (if applicable);

• Comply with legal, accounting, and tax obligations;

• Resolve disputes;

• Enforce our agreements and policies;

• Protect our legitimate business interests.

When personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable law.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the Internet or storing electronic information is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

We encourage you not to transmit sensitive information through unsecured communication channels.

Your Privacy Rights

Depending on your country, state, or province of residence, you may have one or more of the following rights regarding your personal information:

• The right to access the personal information we hold about you.

• The right to request correction of inaccurate or incomplete information.

• The right to request deletion of your personal information.

• The right to receive a copy of your personal information in a portable format where applicable.

• The right to object to or restrict certain processing activities.

• The right to withdraw consent where processing is based on consent.

• The right to opt out of certain marketing communications.

• The right to opt out of certain targeted advertising or the sharing of personal information where required by applicable law.

These rights are subject to legal exceptions and limitations.

To exercise any of your rights, please contact us at info@shiftframee.com.

We may request information necessary to verify your identity before processing your request.

We will respond within the timeframe required by applicable law.

We will not discriminate against you for exercising your privacy rights.

Marketing Communications

If you subscribe to our marketing communications, we may send you emails regarding new products, promotions, special offers, and updates.

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us at info@shiftframee.com.

Even if you opt out of marketing communications, we may continue sending transactional emails relating to your orders, returns, refunds, or customer support requests.

International Data Transfers

Because Shopify and certain service providers operate globally, your personal information may be transferred to and processed in countries outside your country of residence.

Where required by applicable law, including the General Data Protection Regulation (GDPR) and UK data protection laws, we rely on legally recognized transfer mechanisms, including the European Commission's Standard Contractual Clauses or equivalent safeguards, unless the destination country has been recognized as providing an adequate level of protection.

Third-Party Services

Our Services may integrate with third-party providers such as:

• Shopify

• Payment processors

• Shipping carriers

• Analytics providers

• Marketing platforms

Each third party processes personal information according to its own privacy practices. We encourage you to review their privacy policies before using their services.

Complaints

If you have concerns regarding how we process your personal information, please contact us first at info@shiftframee.com.

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction that grants such rights, you may also lodge a complaint with your local data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, regulatory, or business changes.

When we make material changes, we will update the "Last updated" date at the top of this Privacy Policy and take any additional steps required under applicable law.

Your continued use of our Services after any changes become effective constitutes your acceptance of the updated Privacy Policy.

Contact

If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise any of your privacy rights, please contact us at:

ShiftFrame

Email: info@shiftframee.com

We will respond to your request as soon as reasonably possible and within the time required by applicable law.

For the purposes of applicable data protection laws, ShiftFrame is the data controller of your personal information, except where Shopify acts as an independent controller for specific processing activities described in Shopify's Privacy Policy.