Shipping Policy

Last updated: September 1, 2026

Thank you for shopping with ShiftFrame. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been processed, you will receive a shipping confirmation email containing your tracking information.

Please note that processing times may be extended during holidays, promotional periods, or times of unusually high order volume.

Shipping Times

We currently ship to customers worldwide, including the United States and countries within the European Union.

Estimated delivery times are 7–9 business days after your order has been dispatched.

Delivery estimates are provided for informational purposes only and are not guaranteed. Actual delivery times may vary depending on the destination, customs clearance procedures, carrier performance, weather conditions, or other circumstances beyond our reasonable control.

Free Shipping

ShiftFrame offers FREE SHIPPING on all orders.

There are no shipping charges added to your order at checkout.

The shipping cost is fully covered by ShiftFrame, so the amount shown at checkout reflects the total shipping cost of $0.00 / €0.00, where applicable.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number.

Tracking information may take 24–48 hours to become available after shipment.

Shipping Delays

While we make every reasonable effort to deliver orders within the estimated delivery timeframe, delays may occasionally occur due to circumstances outside our control, including but not limited to:

• Shipping carrier delays;

• Customs inspections;

• Severe weather;

• Public holidays;

• Transportation disruptions; or

• Other unforeseen events.

ShiftFrame shall not be liable for delays caused by third-party carriers, customs authorities, or events beyond our reasonable control.

Nothing in this section limits any mandatory consumer rights available under applicable law.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, VAT, brokerage fees, or other governmental charges may apply depending on the destination country and applicable laws.

Any such charges imposed by the destination country are separate from shipping costs and may be the responsibility of the customer where required by applicable law.

Customers are responsible for complying with all import regulations applicable in their country.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

If an order cannot be delivered because of an incorrect or incomplete shipping address provided by the customer, ShiftFrame shall not be responsible for any resulting delay or loss.

If a package is returned to us due to incorrect or incomplete shipping information, additional costs may apply before the order can be reshipped.

Lost, Damaged, or Stolen Packages

If your order arrives damaged or appears to have been lost during transit, please contact us as soon as possible at info@shiftframee.com so we can assist you in resolving the issue.

Once a shipment has been marked as Delivered by the shipping carrier to the address provided during checkout, responsibility for the package transfers to the customer to the extent permitted by applicable law.

If you believe your delivered package has been lost or stolen, we recommend contacting the shipping carrier immediately and checking with household members or neighbors. We will make reasonable efforts to assist you with any carrier investigation where appropriate.

Nothing in this section limits your statutory consumer rights under applicable law.

Contact

If you have any questions regarding shipping or your order, please contact us at:

ShiftFrame

Email: info@shiftframee.com