Terms of service

Terms of Service

Last updated: September 1, 2026

GENERAL INFORMATION

Welcome to ShiftFrame ("ShiftFrame," "we," "us," or "our").

These Terms of Service ("Terms") govern your access to and use of our website, products, services, content, tools, and features (collectively, the "Services"). Our online store is powered by Shopify, which enables us to provide our Services to you.

Please read these Terms carefully before using our Services. By accessing, browsing, or purchasing from our website, you agree to be bound by these Terms as well as our Privacy Policy, Refund Policy, and Shipping Policy. If you do not agree to these Terms, you must not access or use our Services.

These Terms contain important information regarding your legal rights, warranties, disclaimers, and limitations of liability. Nothing in these Terms is intended to exclude or limit any rights you may have under mandatory consumer protection laws.

SECTION 1 – ELIGIBILITY AND ACCOUNT

By using our Services, you represent that you are at least the age of majority in your jurisdiction or that you have obtained the consent of a parent or legal guardian where required by applicable law.

To purchase products through our website, you may be required to provide information including your name, billing address, shipping address, email address, telephone number, and payment details.

You represent and warrant that all information you provide is accurate, complete, current, and that you have the legal authority to provide such information.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activities that occur under your account. You may not transfer, sell, assign, or otherwise permit another person to use your account.

SECTION 2 – OUR PRODUCTS

We make every reasonable effort to display our products, descriptions, colors, images, and specifications as accurately as possible.

However, actual colors and product appearance may vary depending on your device, monitor settings, lighting conditions, and printing variations.

We do not guarantee that your device will accurately display every color or detail.

We reserve the right to modify product descriptions, pricing, availability, specifications, packaging, or discontinue any product at any time without prior notice, subject to applicable law and any rights you may have regarding an order already placed.

We may also limit the quantities of any products offered to any individual, geographic region, or jurisdiction where permitted by law.

SECTION 3 – ORDERS

By placing an order, you are making an offer to purchase our products.

All orders are subject to acceptance by ShiftFrame.

An order is not considered accepted until payment has been successfully authorized and you receive an order confirmation from us.

We reserve the right to refuse, limit, or cancel any order where permitted by law, including but not limited to cases involving:

  • suspected fraud;

  • pricing or typographical errors;

  • product availability issues;

  • violations of these Terms; or

  • suspected unauthorized resale.

If we modify or cancel your order after payment has been processed, we will notify you using the contact information provided during checkout and issue any applicable refund.

Returns and refunds are governed by our Refund Policy and applicable consumer protection laws.

You represent that purchases made through our website are intended for personal, lawful, and non-commercial use unless otherwise agreed in writing.

SECTION 4 – PRICES AND BILLING

All prices displayed on our website are subject to change without prior notice.

Unless expressly stated otherwise, the price displayed for a product includes the applicable standard shipping cost for that order, as ShiftFrame offers FREE SHIPPING on all orders.

There are no standard shipping charges added to your order at checkout.

Depending on the destination and applicable laws, certain government-imposed charges may apply to international orders, including customs duties, import taxes, VAT, brokerage fees, or similar charges. Where applicable and legally permitted, such charges are separate from the shipping cost and may be the responsibility of the customer.

Prices displayed on our website may differ from prices offered through promotional campaigns or third-party sales channels.

By placing an order, you agree to provide accurate and complete billing, shipping, and payment information.

You authorize us and our payment processors to charge your selected payment method for the applicable amount associated with your order.

You represent and warrant that:

  • you are legally authorized to use the payment method provided;

  • all payment information supplied is accurate and complete;

  • your payment provider will honor the transaction; and

  • you will be responsible for any applicable taxes, customs duties, import charges, or other governmental charges that are legally imposed on your order and are properly payable by you.

SECTION 5 – SHIPPING AND DELIVERY

ShiftFrame offers FREE SHIPPING on all orders.

Estimated shipping and delivery times are provided on our website and in our Shipping Policy. These estimates are not guaranteed and may vary due to factors beyond our reasonable control, including:

  • carrier delays;

  • customs inspections;

  • severe weather;

  • public holidays;

  • supply chain disruptions; or

  • force majeure events.

ShiftFrame is not liable for unreasonable delays caused by third-party shipping carriers, customs authorities, or circumstances outside our reasonable control, subject to any mandatory rights available to consumers under applicable law.

You are responsible for providing a complete and accurate shipping address.

We are not responsible for orders delayed, returned, or undeliverable due to incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.

For information about processing times, estimated delivery times, tracking, customs, and shipping-related issues, please refer to our Shipping Policy.

SECTION 6 – INTELLECTUAL PROPERTY

All content available through our Services, including but not limited to text, graphics, logos, trademarks, product names, photographs, artwork, designs, videos, audio, software, website layout, and all other materials (collectively, the "Content"), is owned by or licensed to ShiftFrame and is protected by applicable copyright, trademark, and other intellectual property laws.

These Terms grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our Services solely for your personal and non-commercial use.

Except as expressly permitted by applicable law or with our prior written consent, you may not:

  • Copy, reproduce, distribute, publish, transmit, modify, adapt, translate, or create derivative works from our Content;

  • Sell, license, sublicense, rent, lease, or commercially exploit any Content;

  • Reverse engineer or attempt to obtain the source code of any part of the Services; or

  • Remove or alter any copyright, trademark, or proprietary notices.

Nothing contained in these Terms grants you any ownership rights or licenses to any intellectual property belonging to ShiftFrame, Shopify, or any third party.

"ShiftFrame," our logos, product names, branding, graphics, and designs are trademarks or trade dress owned by ShiftFrame and may not be used without our prior written permission.

Shopify and all Shopify-related names, logos, and trademarks remain the property of Shopify Inc.

SECTION 7 – OPTIONAL TOOLS

From time to time, we may provide access to third-party tools, applications, integrations, or services that we neither monitor nor control.

These tools are provided solely as a convenience and are offered "as is" and "as available," without warranties, guarantees, or endorsements of any kind, to the extent permitted by applicable law.

Your use of any optional third-party tools is entirely at your own risk and subject to the terms and conditions established by the respective third-party providers.

ShiftFrame shall not be liable for damages, losses, or claims arising out of your use of such third-party tools to the extent permitted by applicable law.

We reserve the right to introduce new features, tools, or services at any time. Any such additions shall also be governed by these Terms.

SECTION 8 – THIRD-PARTY LINKS

Our Services may contain links to websites, services, products, or resources operated by third parties.

These links are provided solely for your convenience.

ShiftFrame does not control, endorse, or assume responsibility for the content, policies, security, products, or services offered by third-party websites.

If you choose to access any third-party website, you do so at your own risk.

We encourage you to review the applicable terms and privacy policies of any third-party website before providing personal information or completing any transaction.

ShiftFrame shall not be liable for damages or losses arising from your use of third-party websites, products, or services to the extent permitted by applicable law.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Our online store is hosted on Shopify, which provides the e-commerce platform that enables us to sell our products and services.

Although Shopify powers our online store, purchases made through this website are transactions between you and ShiftFrame.

To the fullest extent permitted by law, Shopify is not responsible for:

  • the products sold through our website;

  • product descriptions;

  • pricing;

  • shipping;

  • returns;

  • refunds;

  • warranties;

  • customer support; or

  • disputes arising between you and ShiftFrame.

Nothing in this Section affects any rights or remedies you may have against Shopify under applicable law.

SECTION 10 – PRIVACY

Your submission of personal information through our Services is governed by our Privacy Policy.

By using our Services, you acknowledge that you have read and understood our Privacy Policy.

Because our website operates on Shopify's platform, certain information you provide may be processed by Shopify and its authorized service providers for purposes including payment processing, fraud prevention, website hosting, analytics, and order fulfillment.

Your information may also be transferred to and processed in countries outside your country of residence, subject to applicable data protection laws.

For additional information regarding how we collect, use, and protect your personal information, please review our Privacy Policy.

For information regarding Shopify's own processing of personal information, please refer to Shopify's Privacy Policy.

SECTION 11 – USER SUBMISSIONS AND FEEDBACK

If you submit, upload, post, email, or otherwise provide us with ideas, suggestions, reviews, testimonials, comments, proposals, photographs, or any other content (collectively, "Submissions"), you grant ShiftFrame a worldwide, royalty-free, transferable, sublicensable license to use, reproduce, modify, publish, distribute, display, translate, and otherwise use such Submissions in connection with our business, including for marketing, advertising, social media, product improvement, and promotional purposes.

This license continues for as long as permitted by applicable law and does not prevent you from continuing to use your own Submissions.

You represent and warrant that:

  • You own or otherwise control all rights to your Submissions.

  • Your Submissions do not infringe any intellectual property, privacy, publicity, or other rights of any third party.

  • Your Submissions are accurate and not misleading.

  • Your Submissions do not contain unlawful, defamatory, abusive, obscene, discriminatory, or offensive material.

  • Your Submissions do not contain malicious software, viruses, or harmful code.

We are under no obligation to:

  • Maintain any Submission in confidence;

  • Pay compensation for any Submission; or

  • Respond to any Submission.

We reserve the right, but not the obligation, to monitor, edit, refuse, or remove any Submission that we believe violates these Terms or applicable law.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on our website containing typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping information, delivery estimates, availability, or other information.

We reserve the right, at any time and where permitted by law, to:

  • Correct errors or inaccuracies;

  • Update or modify information;

  • Cancel orders affected by pricing or technical errors; or

  • Refuse transactions resulting from obvious mistakes.

If your order is canceled after payment has been processed, we will issue a refund using your original payment method.

Nothing in this section limits any mandatory rights available under applicable consumer protection laws.

SECTION 13 – PROHIBITED USES

You agree to use our Services only for lawful purposes.

You may not use our Services to:

  • Violate any applicable law or regulation;

  • Infringe intellectual property rights belonging to ShiftFrame or others;

  • Engage in fraudulent or deceptive activities;

  • Harass, threaten, abuse, discriminate against, or harm another person;

  • Upload or transmit malicious software, viruses, worms, or harmful code;

  • Attempt unauthorized access to our website, servers, or systems;

  • Interfere with the security or operation of our Services;

  • Collect or harvest personal information belonging to other users;

  • Use automated systems, bots, scrapers, spiders, crawlers, or similar technologies to access or copy our website without our written authorization;

  • Circumvent security features or technological protection measures; or

  • Use our Services in any manner that could damage, disable, overburden, or impair the operation of our website.

Any unauthorized use may result in suspension or termination of your access to the Services and may also expose you to civil or criminal liability where applicable.

SECTION 14 – AUTOMATED AGENTS AND ARTIFICIAL INTELLIGENCE

For the purposes of these Terms, an "Automated Agent" includes any software, bot, artificial intelligence system, script, crawler, autonomous program, or similar technology capable of accessing or interacting with our Services without continuous human control.

We reserve the right to monitor, restrict, suspend, or block access by any Automated Agent where permitted by law.

No Automated Agent may:

  • Misrepresent itself as a human user;

  • Circumvent CAPTCHA systems or other security measures;

  • Conceal its identity;

  • Generate excessive requests that interfere with our Services; or

  • Access our website in violation of these Terms.

We may implement technical measures designed to detect, limit, or prevent automated access.

Failure to comply with this Section may result in termination of access and any other remedies available under applicable law.

SECTION 15 – TERMINATION

We reserve the right to suspend, restrict, or terminate your access to our Services where permitted by law if we reasonably believe that you have violated these Terms, applicable law, or engaged in conduct that may harm ShiftFrame, our customers, or third parties.

Termination of your access does not affect any obligations or liabilities that arose before termination.

The following provisions shall survive termination of these Terms:

  • Intellectual Property;

  • User Submissions;

  • Disclaimers;

  • Limitation of Liability;

  • Indemnification;

  • Governing Law;

  • Privacy; and

  • Any provision that by its nature is intended to survive termination.

Termination does not limit any other legal rights or remedies available to ShiftFrame under applicable law.

SECTION 16 – DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, the Services and products offered through the Services are provided on an "AS IS" and "AS AVAILABLE" basis, except for any warranties or guarantees that cannot legally be excluded.

Except where expressly stated by ShiftFrame or required by applicable law, we disclaim all warranties, including but not limited to:

  • Merchantability;

  • Fitness for a particular purpose;

  • Title;

  • Non-infringement;

  • Accuracy;

  • Reliability;

  • Availability; and

  • Compatibility.

We do not warrant that:

  • The Services will operate uninterrupted or error-free;

  • The website will always be available;

  • Defects will be corrected;

  • The Services or servers are free of viruses or other harmful components; or

  • The results obtained from using the Services will be accurate, complete, or reliable.

Nothing in this Section affects mandatory consumer warranties, statutory guarantees, or other rights that cannot legally be excluded or limited.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, ShiftFrame, its owners, directors, officers, employees, contractors, suppliers, licensors, affiliates, service providers, and Shopify shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from or relating to:

  • Your use of the Services;

  • Your inability to access or use the Services;

  • Any products purchased through the Services;

  • Any interruption, delay, error, or malfunction;

  • Loss of profits;

  • Loss of revenue;

  • Loss of business opportunities;

  • Loss of goodwill;

  • Loss of data; or

  • Other commercial damages or losses.

Our total aggregate liability for any claim relating to your purchase or use of the Services shall not exceed the amount actually paid by you to ShiftFrame for the product giving rise to the claim, except where a higher amount is required by applicable law.

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful, including liability that cannot legally be excluded or limited under applicable law.

SECTION 18 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless ShiftFrame, its affiliates, directors, officers, employees, contractors, suppliers, licensors, service providers, and Shopify from and against claims, liabilities, damages, judgments, losses, costs, expenses, or legal fees arising out of or relating to:

  • Your violation of these Terms;

  • Your misuse of the Services;

  • Your violation of applicable law or regulation;

  • Your infringement of intellectual property or other rights of a third party; or

  • Any content or information submitted by you through the Services.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you. In such event, you agree to cooperate fully with our defense.

Nothing in this Section requires you to indemnify ShiftFrame for matters caused by ShiftFrame's own unlawful conduct or negligence where such limitation is prohibited by applicable law.

SECTION 19 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permitted by applicable law.

Any unenforceable portion shall be deemed severed from these Terms without affecting the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

SECTION 20 – ENTIRE AGREEMENT AND WAIVER

These Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy, and any additional policies published on our website, constitute the entire agreement between you and ShiftFrame regarding your use of the Services.

They supersede prior or contemporaneous communications, proposals, negotiations, agreements, or understandings relating to the Services, except where otherwise required by applicable law.

Our failure to exercise or enforce any right or provision under these Terms shall not constitute a waiver of that right or provision.

Any waiver shall only be effective if made expressly in writing by an authorized representative of ShiftFrame.

SECTION 21 – ASSIGNMENT

You may not assign, transfer, delegate, or otherwise dispose of any of your rights or obligations under these Terms without our prior written consent, except where permitted by applicable law.

Any attempted assignment in violation of this Section shall be null and void.

ShiftFrame may assign, transfer, or delegate its rights and obligations at any time, including in connection with a merger, acquisition, corporate restructuring, sale of assets, or operation of law, subject to applicable law.

SECTION 22 – GOVERNING LAW

These Terms of Service and any dispute arising out of or relating to these Terms, your use of the Services, or a purchase made through our website shall be governed by the laws applicable in the jurisdiction where ShiftFrame is established, subject to any mandatory consumer protection laws applicable to you.

Where mandatory consumer protection laws grant you additional rights based on your country or state of residence, those rights shall remain unaffected.

Nothing in these Terms limits any mandatory rights available to consumers under applicable law.

SECTION 23 – HEADINGS

The headings used throughout these Terms are included solely for convenience and reference.

They shall not affect the interpretation, construction, or enforceability of any provision contained in these Terms.

SECTION 24 – CHANGES TO THESE TERMS

We reserve the right to modify, update, or replace these Terms of Service at any time, subject to applicable law.

Any updated version will be posted on this page together with the revised "Last updated" date.

Where required by applicable law, we will provide additional notice of material changes.

Your continued access to or use of our Services after any updated Terms become effective constitutes your acceptance of those revised Terms to the extent permitted by law.

If you do not agree with any modifications, you should discontinue using our Services.

SECTION 25 – CONTACT INFORMATION

If you have any questions regarding these Terms of Service, your order, or our Services, please contact us at:

ShiftFrame

Email: info@shiftframee.com

We will make reasonable efforts to respond to inquiries as promptly as possible.

FINAL PROVISIONS

These Terms of Service apply to all visitors, customers, purchasers, and users of the Services.

If any provision of these Terms conflicts with mandatory consumer protection laws applicable in your jurisdiction, the applicable legal provision shall prevail to the extent required by law, and the remaining provisions shall continue in full force and effect.

By accessing our website or purchasing any product from ShiftFrame, you acknowledge that you have read, understood, and agreed to these Terms of Service, subject to any mandatory rights provided by applicable law.